• Privacy Policy

    Last updated: November 10, 2026

    1. Who we are

    Kudos immobilier inc., which operates Les Lofts Vieux-Québec (“we”), respects your privacy. This policy explains what personal information we collect, why, who we share it with and how to exercise your rights.

    It applies to the loftsvieuxquebec.com website, our online bookings and our communications with you by email, phone or message.

    2. Person in charge of the protection of personal information

    In accordance with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, the person in charge is:

    Éric Merlin, General Manager
    Email: [email protected]
    Phone: 1 418 431-9905

    You may contact him with any question, access request or complaint about your personal information.

    3. Information we collect

    We collect only the information needed for the purposes described in section 4.

    • Booking a stay: name, email, phone, address, stay dates, number of guests, special requests and payment information, collected through our online booking engine, booking platforms, by phone or by email.
    • Phone calls: phone number, audio recording and transcript of the call, and information you provide during the call, collected by our virtual voice agent.
    • Contact and corporate forms: name, company, email, phone and message content.
    • Newsletter: email and, where applicable, name, when you voluntarily subscribe.
    • Browsing the website: IP address, device and browser type, pages viewed and referral source, through cookies and analytics tools, according to your choices (section 6).

    Phone calls. Our calls are answered by an AI-powered virtual voice agent. Conversations are recorded and transcribed. You are informed of this at the start of the call. If you prefer not to be recorded, you may email us at [email protected] or ask to speak with a member of our team.

    Artificial intelligence. Our team also uses artificial intelligence tools, for example to prepare replies or translate messages. These replies are always reviewed by a person, and no decision about you is made solely by an automated system. To learn more, see our Artificial Intelligence Use Policy.

    Payment information is entered directly into our booking provider’s secure platform. We do not store full credit card numbers on our website.

    Our services are not intended for persons under 21, the minimum age to book.

    4. Why we use it

    • To manage your booking, payment, arrival and stay.
    • To send you access information and communicate with you before, during and after your stay.
    • To answer your calls, questions and corporate requests, and to check the quality of our voice agent’s responses.
    • To send you our newsletter, if you have subscribed.
    • To meet our legal obligations, including tax, accounting and tourist accommodation requirements.
    • To protect the website against fraud and bots.
    • To measure and improve website traffic, if you consent.

    We do not use your information for any other purpose without your consent, except as permitted by law.

    5. Consent

    We collect your information with your consent, or without consent where the law allows it (for example, to carry out your booking or meet a legal obligation).

    • Bookings and forms: by providing your information, you consent to its use for the purposes described in section 4.
    • Calls: you are notified at the start of the call that it is recorded and handled by a virtual agent.
    • Newsletter: you subscribe voluntarily and may unsubscribe at any time using the link in each email.
    • Non-essential cookies: they are activated only after you accept them in the cookie banner.

    You may withdraw your consent at any time by writing to the person in charge (section 2), subject to ongoing legal or contractual obligations.

    6. Cookies and analytics tools

    On your first visit, a banner lets you accept, refuse or customize cookies. You can change your choices at any time using the “Manage consent” link at the bottom of the site.

    • Functional (always active): website operation, language choice, bot protection (Google reCAPTCHA).
    • Statistics (with your consent): Google Analytics, for pages viewed, visit duration and referral source.
    • Marketing (with your consent): embedded social media content, such as Instagram.

    You may also block cookies in your browser settings. Some website features may then not work properly.

    7. Who we share your information with

    We never sell your personal information. We share it only with service providers who help us deliver our services, and only what they need. Each is bound by an agreement that protects the confidentiality of the information.

    • D-EDGE (secure-hotel-booking.com): online booking engine and payment.
    • Mews: booking and stay management.
    • ElevenLabs: virtual voice agent that answers calls (number, recording and transcript).
    • Google (Analytics, reCAPTCHA): website statistics and bot protection.
    • Mailchimp: newsletter delivery.
    • GoDaddy: website hosting.
    • Lafirme Agence Web: website maintenance.
    • Other technology providers (loft access, payment, accounting): only what is needed for their service.

    We may also disclose information where required by law, for example at the request of a tax or police authority holding a warrant.

    8. Communication outside Quebec

    Several of our providers process or store information outside Quebec, including in the United States and Europe (Google, ElevenLabs, Mailchimp, GoDaddy, D-EDGE, Mews).

    Before entrusting them with information, we assess whether it will be adequately protected, as required by law. This information may nevertheless be subject to the laws of the country where it is located.

    9. Retention and destruction

    We keep your information only as long as needed for the purposes for which it was collected, or longer if required by law. It is then securely destroyed or anonymized.

    • Bookings and billing: 7 years after the end of the fiscal year (tax obligations).
    • Call recordings and transcripts: 90 days, unless related to a complaint or dispute.
    • Form messages: 2 years after the last exchange.
    • Newsletter: until you unsubscribe.
    • Browsing statistics: 14 months.

    10. Security and confidentiality incidents

    We take reasonable measures to protect your information: encrypted connection (HTTPS), firewall, access limited to those who need it, passwords and backups.

    If a confidentiality incident presents a risk of serious injury, we will notify you and the Commission d’accès à l’information, as required by law. We keep a register of such incidents.

    11. Your rights

    At any time, you may:

    • request access to the information we hold about you, including a call recording;
    • have inaccurate or incomplete information corrected;
    • withdraw your consent or unsubscribe from the newsletter;
    • request the deletion of your information, subject to our legal obligations;
    • request the portability of your information in a structured technological format.

    Send your request in writing to the person in charge (section 2). We respond within 30 days.

    If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec.

    12. Changes to this policy

    We may update this policy to reflect changes in our services or in the law. The current version is always published on our website with its update date. If we make a significant change, we will clearly indicate it on the site.