• Artificial Intelligence Use Policy

    Last updated: November 6, 2026

    Our vision

    At Les Lofts Vieux-Québec, artificial intelligence (AI) helps our team work better. It never replaces our team’s judgment or care.

    Your check-in happens online, on your own, but behind every stay is a team that responds quickly, knows the neighbourhood and truly cares. AI takes care of repetitive tasks so we have more time for you.

    Our four principles

    Like the four fleurs-de-lis in our logo, four principles guide how we use AI.

    1. People first. AI prepares, a person decides. Every decision that affects you is made by a member of our team.
    2. Privacy, always. Your personal information is never entered into an AI tool that has not been approved by our management.
    3. Check before sharing. Everything AI produces is reviewed and corrected by a team member before it is sent to you or published.
    4. Transparency. We never pass AI off as a person, and we never use it to mislead you.

    How we use AI

    • Preparing draft replies to your messages, which a team member reviews, personalizes and sends.
    • Translating messages. Important information (check-in instructions, codes, rules, fees) is always reviewed before it is sent.
    • Writing content such as loft descriptions, our newsletter and social media posts, always reviewed before publication.
    • Analyzing occupancy trends using anonymized data.

    Our commitments to you

    • A person for sensitive situations. Complaints, emergencies, safety issues, refunds, damages and disputes are handled by a person from start to finish.
    • You will know when you are talking to AI. If you interact with a virtual agent or an AI-generated voice (chat, automated reply, phone message), you will be told, and you can easily reach a member of our team.
    • No fully automated decisions without notice. If a decision about you were ever based solely on automated processing, you would be informed, as required by Quebec’s Law 25.
    • Our real lofts. Our photos show our spaces as they are. Light edits (lighting, cropping) are allowed, but AI never adds a room, a view or an amenity.
    • Genuine reviews. We never publish fake reviews or testimonials. Our responses to reviews are read over and personalized.

    Protecting your personal information

    The information you share with us stays under our control, even when we use AI. Only tools approved by our management may receive data, and your information is anonymized before it is submitted. Before adopting a new tool, we check where the data is hosted and whether it is used to train the model.

    For everything else (your rights, the person in charge, incidents), see our Privacy Policy.

    Questions?

    For any question about how we use AI, contact us.

    This policy is reviewed at least once a year and whenever we adopt a new tool.